Privacy Policy

Robertson Studios Ltd Privacy Policy

Effective Date: 22nd August 2026
Last Updated: 22nd August 2026

1. Introduction

Robertson Studios Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our video editing services, submit enquiries through our website, and upload media files for editing.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable Scottish and UK privacy laws.

2. Who We Are

Data Controller:
Robertson Studios Ltd
9 Dalhousie Terrace, Montrose DD10 9BX
Scotland, United Kingdom
Email: enquiries@robertsonstudios.co.uk
Telephone: 07990861171

3. Information We Collect

When you use our services, we may collect:

Personal Information

  • Full name

  • Email address

  • Telephone number

  • Postal address (if provided)

  • Business name (if applicable)

Project Information

  • Details submitted through enquiry or booking forms

  • Instructions relating to editing projects

  • Communications between you and us

Uploaded Media

  • Video footage

  • Audio recordings

  • Photographs

  • Associated project files and metadata

Technical Information

  • IP address

  • Browser type and version

  • Device information

  • Website usage data through cookies and analytics tools

4. How We Collect Information

We collect information when:

  • You complete a contact or booking form on our website.

  • You communicate with us by email, telephone, or social media.

  • You upload footage or files via our designated third-party file transfer platform.

  • You use our website.

5. Use of Third-Party Upload Services

To facilitate file transfers, customers may upload footage and media files to a secure third-party file-sharing or cloud storage platform selected by us.

These providers act as independent data processors and may store data on servers located within the United Kingdom, European Economic Area (EEA), or other jurisdictions with appropriate safeguards.

We recommend that customers review the privacy policies of any third-party upload platform used during the transfer process.

6. How We Use Your Information

We use your information to:

  • Respond to enquiries.

  • Provide quotations and services.

  • Download, edit, process, and deliver your media projects.

  • Communicate regarding project progress.

  • Manage customer accounts and records.

  • Improve our services and website.

  • Comply with legal obligations.

We do not sell your personal information to third parties.

7. Legal Basis for Processing

We process your information under one or more of the following lawful bases:

  • Performance of a contract.

  • Legitimate business interests.

  • Compliance with legal obligations.

  • Consent where required.

8. Storage and Security

We take reasonable technical and organisational measures to protect your information, including:

  • Password-protected systems.

  • Secure cloud storage.

  • Encrypted file transfers where available.

  • Restricted access to project files.

  • Regular security monitoring.

Despite our efforts, no method of electronic transmission or storage can be guaranteed as completely secure.

9. Retention of Data

We retain personal information and project files only for as long as reasonably necessary.

Unless otherwise agreed:

  • Customer contact information may be retained for up to 7 years for business and accounting purposes.

  • Uploaded footage and project files will be deleted after final delivery

We reserve the right to permanently delete project files after completion and are under no obligation to maintain backup copies.

10. Sharing Your Information

We may share your information with:

  • Cloud storage providers.

  • File transfer providers.

  • Professional advisers (such as accountants, solicitors, or insurers).

  • Regulatory authorities where legally required.

We will not disclose your information to unrelated third parties for marketing purposes.

11. Your Rights

Under UK GDPR, you may have the right to:

  • Access your personal data.

  • Correct inaccurate data.

  • Request deletion of your data.

  • Restrict processing.

  • Object to processing.

  • Request transfer of your data.

  • Withdraw consent where processing relies on consent.

To exercise these rights, contact us using the details provided above.

12. Customer Content and Responsibility

Customers confirm that they have the necessary rights, permissions, and consents to upload and submit any footage, photographs, audio recordings, or other content provided to us.

Customers must not upload unlawful, defamatory, infringing, or otherwise prohibited material.

We reserve the right to refuse, suspend, or terminate services where uploaded content appears to breach applicable laws or third-party rights.

13. International Transfers

Where a third-party upload or storage provider transfers data outside the UK, we will take reasonable steps to ensure appropriate safeguards are in place as required by UK GDPR.

14. Cookies

Our website may use cookies and analytics technologies to improve functionality and user experience.

Users may control cookie preferences through their browser settings.

15. Complaints

If you have concerns about how we process your personal information, please contact us first.

You also have the right to lodge a complaint with:

Information Commissioner's Office (ICO)
Information Commissioner's Office

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be published on our website and become effective immediately upon publication.

17. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact:

Robertson Studios Ltd
9 Dalhousie Terrace, Montrose DD10 9BX
Scotland, United Kingdom
Email: enquiries@robertsonstudios.co.uk
Telephone: 07990861171